Customer Engagement Technology

Customer Engagement TechnologyCustomer Engagment Technology

Acceptance of mobile wallet 2016? according to Forrester Predictions:

Customer engagement Technology – Apple will boost the mobile wallet and contact less ecosystem. Apple Pay and many other new, innovative offerings will gain momentum and accelerate the shift to mobile payments in the US. They will also drive a lot of dynamism for the global contactless ecosystem.

Forrester expects many commercial rollouts in more-mature contactless countries in Europe (e.g., Poland and the UK) or in Asia Pacific (e.g., Australia and Japan). By putting Passbook at the center of its Apple Pay ecosystem, Apple will be able to provide a secure and convenient one-touch checkout experience for consumers.

However, the phenomenon will not scale globally as early as next year. Why? Firstly, because we expect many retailers to launch their own integrated apps à la Starbucks, merging payments with coupons, services, and loyalty schemes to engage with their most loyal users.21

Secondly, because it will require a lot of education for wallets to become mainstream third-party platforms to acquire new customers. For example, fewer than 15% of European online smartphone users aged 16-plus used a mobile wallet, and only 9% would trust Apple to offer one.22 In addition, only 15% of marketers have used Passbook on iOS.23

Action for marketers: Marketers must definitely prepare to make the most of the upcoming customer engagement tools like mobile wallet era and should start to activate marketing campaigns with the likes of Vibes to get insights on mobile wallet performance. Marketing leaders should think holistically of mobile wallet marketing by designing timely and relevant offerings, based on location and contextual triggers, using multiple channels (e.g., email, social, apps, etc. ) to distribute wallet content.

Wallets will progressively emerge into a key third-party platform to engage consumers, but not in 2015. Wallets fit the model of both micro moments and borrowed moments that better serve customers than a deep dive into individual apps.

Mc Donalds- Mobile Marketing News

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CEO | Founder Green Zebra at Green Zebra Media
Coleman is the founder and president of the Green Zebra Media, an award-winning marketing & technology consulting firm based in Orange County CA.

During his career, has built multiple 7+ figure online businesses from start-up.

He is an internationally known speaker, author, producer and online marketer and an expert in business development and marketing.He has been quoted by media organizations including The Wall Street Journal, Fortune, MSNBC, and Fox News and appeared on TV Shows such as Home Shopping Network and QVC.

Coleman's small business advice and education has reached more than 20 million students and entrepreneurs around the globe. Coleman is the bestselling author of a 12 book series called "Keep It Simple" & award winning Film Producer of 75 documentaries.
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